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Account expired 6 days after payment!

9 years 7 months ago
  • Robert's Avatar
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JomSocial Expired

After a long time I returned back and wanted to download the newest version.
The last payment for a 6 month plan was done at the begin of May 2015.
Why it was expired six days after I purchased your product?
So even now I detected that your system marked it as since 51 days expired! ???

I buyed it with a discount code.
In all my mails I cannot found information about the duration.
Could it be that it was for 3 months only?
I am a bit irritated, because I can find only 6 month plans...

9 years 7 months ago
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HI, Robert.

I can see that your subscription expired 8th May 2015.
Could you send me invoice for latest payment at michael [at] ijoomla.com ?


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9 years 7 months ago
  • Robert's Avatar
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JomSocial Expired

Hi Michal,

I buyed it with a discount code.
In all my mails I cannot found information about the duration.
Could it be that it was for 3 months only?
I am a bit irritated, because I can find only 6 month plans.
But I will search in my documents again.
OK, when it would be not clear, anyway, expiration and to be continue with your product will be the reality... :-)

9 years 7 months ago
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  • Robert
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JomSocial Expired

OK, Sorry, my mistake.
It was a problem with the misinterpreted date.
Here I see the date format in American order style, but i am thinking in German date format.
Thus 05 was the day here but May in German, 02 was the Februar here, at my place this part was the day.
Such circumstances are well known to me but mostly I don't have think about that due automatic date format translations.
But under the platform here, including all documents from here, ever I have to think in American date format.
Further I was too long away from the work and too busy with my disease...

OK, then I have to start the renewal.
Hm, now I would be a bit angry about myself, because I missed out your nice sommer discount and when this one have been valid for existing accounts, too.
May I ask the question whether there is currently a discount available? ;-)

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