Hi, I purchased Jom Social in May of last year. I wanted to login to my account to download again and can't seem to log in or get access to login. Do I need to repurchase again when I have already done so?
Here is my registration information and proof of purchase and upgrade.
Dear Deneen,
Thanks for registering at the JomSocial.com store! The next time you visit, use the following username and password to log in. You only have to register once. You can now also access all the features of JomSocial.com using the information below.
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Once again, thanks for registering at JomSocial.com. We hope to see you often.
_____________________________ PROOF OF PURCHASE_________________________________
Dear Deneen
Thank you for purchasing from JomSocial.com. We hope you'll enjoy our products.
Amount paid: .00.
Your order confirmation number is 16155.
Visit
www.jomsocial.com/
often to check out new products and get the latest news. Remember, your username and password get you access to all the features of JomSocial.com.
Once again, thanks for buying from JomSocial.com. We value your business, and we hope to see you again soon.
_____________________________ PROOF OF UPGRADE_________________________________
Dear Deneen
Thank you for purchasing from JomSocial.com. We hope you'll enjoy our products.
Amount paid: .00.
Your order confirmation number is 16400.
Visit
www.jomsocial.com/
often to check out new products and get the latest news. Remember, your username and password get you access to all the features of JomSocial.com.
Once again, thanks for buying from JomSocial.com. We value your business, and we hope to see you again soon.
You purchased JomSocial at 05-21-2014 11:33:55 AM.
Each purchase starts subscription period of 6 months. During that time you have access to downloads, upgrades and support.
If subscription expired your access become suspended.
Your subscription expired 11-21-2014 11:33:55 AM .
Now you'll need to renew your subscription to get access again.
To do that: login and browse here:
www.jomsocial.com/component/digistore/licenses
Choose your product and renew option.
Then follow instructions that will be displayed on screen.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
