I purchased Jomsocial Pro about 188 days ago, it has been awhile since I have logged on, but now I'm not able to log on at all. I keep on getting errors when I go to the site administration to log in. maybe I have the wrong password is there a way to reset it? Do I need to repurchase the program every year? I was under the impression that it was a one time purchase.

The Domain is jcmovement.com

Hi Jacob,

When you purchase Jomsocial you can use the product for ever on as many sites as you wish. But to download the latest version and access support for a single domain you need to have an active license

Your account is still enabled but the license is expired. You should be able to log in and if you cannot please do a password reset which is a link on the login page

Ok perfect but I do not see a reset password link? Screen shot #1

I have tried all the passwords that I can think of and I get an error message, I attached a screen shot to show you. Screen shot #2

I appreciate your help on this I don't want to have to purchase a new license just so I can log into my account.

Hi Jacob,

What site are you trying to access? that screenshot is the administrator login of a joomla site. if you are not able to login to your own joomla web site then you need to contact the joomla support forums for help, not being able to login to joomla administrator is not a Jomsocial fault

Perfect, thank you that actually helped me out. Was able to get everything figured out. Thank you for your time.