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Technical Support

11 years 8 months ago
  • David's Avatar
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  • David
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JomSocial Active Publisher Active AdAgency Expired Socialize Expired

Greetings,
I have a major technical support issue on my site and can't resolve it. I spent 2 hours last night looking for the button to enter a new issue and can't seem to find it. Where is it so I can share my issue and get this fixed. I have used this many times but nothing is showing up any longer. Please get to this as quickly as possible so I can fix my stie.

Thanks,

David Martin

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11 years 8 months ago
Licenses:

Hi, David.

Only users with active subscriptions could post support requests on forum.
It seems that your subscription expired (after purchasing you have 6 months support).
To gain access to support forum you'll need to renew your subscription.

You'll find your subscriptions here: www.jomsocial.com/component/digistore/licenses


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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