On 2011th I made an order = 57527400 . I trying to reset my password on Customer Login page in 'I forget my password' , but i'm not receiving the password. What is happening ? I want to buy an upgrade, but i´m not getting in your system.

Claudio Ito,

Please try again now, You account had never been activated

Thanks Paul for your assistance.
i tried again the page 'I forgot my password' , but in my email = This email address is being protected from spambots. You need JavaScript enabled to view it. doesn't receive any email from your system.

What should i do ? Thanks

Someone could explain what is the account problem ? I bought your software and i'm thinking about an upgrade, i can't to do this.
I appreciate a response to an old customer that paid for your software.

Thanks,
Claudio Ito

Hi Claudio,

your account was never showing as being activated so i manually activated it. I will need to get out technical team to look at this and reply to you. A password request should have worked.

Hi Claudio,

I sent the login info to your account. Please check.

Best regards,

Hi,

stil not working.

Regards,
Claudio Ito