I am a customer but at the moment my licence is finished.
I have problems with importing ics-files in the calendar and wanted to look for advices in the forum. But I can read the messages because I don't have an active licence. I think that is not good style.
Maybe the problem is a bug and so I didn't have a chance to get it fixed even I have paid for it.
Our support forum and knowledge base is the same as most sites that sell their products by subscription. If you would like to see if the problem you have is a bug in the current version you can always go to
demo.jomsocial.com
and use our demo site as a comparison to how your site is working
I did what you suggested and I tried to import my *.ics file on demo.jomsocial.com. The import was successful but the jomsocial version is 3.2.1.4 whereas I have version 3.2.1.2. So I still don't know if it could be a bug in 3.2.1.2 or not.
If the import is working on 3.2.1.4 then once you renewed you would need to upgrade to that version to fix the issue anyway. We are unable to predict what bugs may come up in a version once your subscription has expired.