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Unable to Purchase eBook from Store

12 years 4 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Hello,

I have been trying to purchase the ebook on Creating Successful communities. However, after entering the Credit card information, it brings me back to the Cart screen with an error (see attached screenshot).

I also noticed that you are offering a 100% discount on the Jomsocial Video course. Well, if that's the case, for a limited period, I think you should also offer this eBook free to loyal customers.

Thank you
Best regards

Praveen

Attachments:
12 years 4 months ago
  • Paul's Avatar
  • Paul
  • Visitor
  • Thank you received: 0
Licenses:

Hi Praveen,

Thanks for contacting Jomsocial,

I will pass this on to one of our billing specialists the will be able to assist you firther

12 years 4 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Praveen,

We are investigating this issue.

I noticed you used Credit Card Previously Used. Is possible for you to select Credit Card option and enter the values of your CC?

Let me know if the problem persists.

Best regards,

12 years 4 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Praveen,

The problem is fixed. Please try again.

Thanks for your patience.

Best regards,

Moderators: Piotr Garasiński
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