We have purchased your development package, which require just renew the account. I have the following questions related to the up-gradation of the Jomsocial :
1. I hope your team will upgrade the jomsocial version, as we purchased the development package. Am I right? We don't have any technical team to do this now.
2. We have alot of things, related to the groups,photos,videos as well as the documents in the discussion, which is not displaying now. This data should be saved in any case. Is any chance of lost data?
3. How much time is required for your team to upgrade?
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
1. You asked if we do a JomSocial upgrade for you, so I directed you to a form where you could request a additional service. We don't support migrations - this is an additional service. We could only support issues after migration.
So or you migrate/upgrade yourself or you hire a developer to do this for you.
2. No data should be lost during upgrade. JomSocial installation check database for existing some tables. If they exist he don't touch them if there is no need to upgrade their structure.
3. See answer 1.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
