Hi,

I think I bought the standard version but I have the Professional installed.

Is there a way to cancel the last order or upgrade ?

Thank you

Lili
www.onmagasine.ca

Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Hi Lili,

Sorry about the inconvenience. Please let me know the Paypal transaction ID and I will help you to find a solution for this.

Thanks for your patience.

Best regards,

Is this place ok to give it to you ?

I send it you my mp. waiting to update thanks

Any news ? Please :)

Hi Lili.

Sorry for such late response, but our billing support is limited during weekends, I'm sure Ricardo will reply to you as soon he'll start his work today.

Don't worry days goes so fast sometimes forget it is the weekend :)

I asked for a refund from Paypal so he should receive it.

Thank you :)

The info you sent us is the order ID. We need Paypal transaction ID. Could you send me that info?

Thanks,

Hi Lili,

I found your transaction. The dispute wasn't necessary since you have a PRO license expired and to renew it you have to pay the amount you already paid us. So, close the dispute and we will renew the PRO license.

Best regards,

Sorry I didn't want to give you a bad thing in Paypal. Just wanted youto find the transaction.

Thanks a lot I will download it.

Lili

It is closed thank you

Just received the confirmation i will install it tonight thanks a lot for the good service :)

Have a great day we can close :)

Great, then let me close and mark this thread as solved , have a great day! and if you need our further help, please feel free to create a new thread.