Hej Jomsocial

I have renew my jomsocial subscription. But license details dosnt´change and it still show expired ..

Professional Edition (100010897)
Expired: 33 days, 2 hours, 20 minutes ago (12-20-2013)
View Orders(1)
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Dear Rasmus Bech

Thank you for purchasing from JomSocial.com. We hope you'll enjoy our products.

Amount paid: $74.50.

Your order confirmation number is 13332.

Visit www.jomsocial.com/ often to check out new products and get the latest news. Remember, your username and password get you access to all the features of JomSocial.com.

Once again, thanks for buying from JomSocial.com. We value your business, and we hope to see you again soon.

Best Regards,

JomSocial.com
www.jomsocial.com/

PLEASE HELP

Hi there.

I apologize for not getting back to you sooner. We apparently had a real issue on our forum and some posts simply were not visible for us. Our developers are currently fixing this issue and this should not happen again. I hope this didn't create a problem for you

Back to your question:

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Hi Chris

I renewed and paid, did´n work. (did´n get an answer as well), so i just bought a new one. But i would like to get my money back or just extend the subcription please.

Hi Rasmus,

Sorry about the inconvenience. Please send me the transaction details from both orders and I will process a refund of one of them.

If you paid with Paypal send me the transaction id. If you paid with credit card send me the latest 4 digits of the card.

Thanks for your patience.

Best regards,