Hi,

I have been client for jomsocial some years ago (I have got order reference ). Can I have a discount to buy a new licence for profesional package? i do not see a renew link.

Thanks a lot

Hi there.

I'll pass this question to our billing specialist Justin, and I'm sure he'll reply as soon it's possible.

thanks!

Hi Ninos,

Thank you for your inquiry. Since January 2013, we've upgraded our cart system to DigiStore and have migrated nearly all of our purchase's information into it's database. However, there are certain purchases that was not migrated due to the fact that it was not linked properly to any JomSocial account. I believe your purchase is one of the affected ones.

I can help you to manually migrate your old purchase into your current JomSocial account so that you're able to obtain the discount. To do this, I need to locate your purchase first. Would you be kind enough to provide me with your purchase's reference number and/or email address?

Once I've obtained it, I will immediately locate your purchase and migrate it into your current account.

Thank you for your kind patience and support!

That will be great. I want Jomsocial pro i hoop you will find it.

My email is: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for great support after 2 years.

Hi Ninos,

Thank you for the information. I've managed to find your purchase and have helped you to migrate it to your current JomSocial account. You should be able to renew your license by logging in and navigate to My Account > My Downloads.

Would you be kind enough to check and verify?

Thank you Justin! i see it now.

Really great support ! im a happy customer.

Hi Ninos,

Thank you for your response. A happy customer is equal to a happy Customer Support! :)

I'll mark this thread as solved and close it. Should you have any other inquiries, please do not hesitate to start a new thread. Have a great day! :)