Hi I just now Buy The web From You

I enter to my Account To downloads icant see the downloads
and i pay 99$
He Say to me "If you can't see your downloads, please refresh this page, or click the button below to purchase."

i refresh the page still dont see that.

can i get some help here?

Hi there.

I'll pass this question to our billing specialist Justin, and I'm sure he'll reply as soon it's possible.

can i talk with you?

Hi Marco,

Thank you for contacting us. Before I proceed, I do need to check on your purchase; ensuring that it's a successful transfer. Would you be kind enough to provide me with your purchase's unique transaction ID? Once I've managed to locate and verify your purchase, I will immediately help you to obtain your item.

Thank you and I apologize for any inconvenience caused.

Yes i senD to you In Message
Ty

Justin I need the joomsocial fast can you check it

Hi Marco,

Thank you for your response. I apologize for the late response, it's already night time here when you've replied to this thread.

I've checked the message and it appears that the number is not what I have requested. You've provided me with the order ID and not the unique transaction ID. The unique transaction ID is the unique ID number provided to you by Paypal or Authorized.net (depends on your method of purchase). You should be able to obtain them by checking out your inbox; usually Paypal or Authorized.net will send you an email confirming your purchase.

To make it easier for both of us, please refrain from using multiple communication platform. Just provide me with the information here so that it's easier for me to help you locate the purchase.

Do provide me with the unique transaction ID by replying to this thread and I'll immediately check your purchase for you.

Thank you!

HI
You mean This one?

Date/Time: 26-Dec-2013 23:53:47 MST
Transaction ID: 5806620695

hi hello there , my name its marco and i purchasing from JomSocial.com.

The standard package

Amount paid: 99.00.

Your order confirmation number is 12654.

Date/Time: 26-Dec-2013 23:53:47 MST
Transaction ID: 5806620695

Customer ID: 134924

and now when i go to my account - My Downloads i cant see there nothing

only this line : If you can't see your downloads, please refresh this page, or click the button below to purchase.

and i refresh the page more then 2 times and nothing... plz help me

Hi Marco.

I'm sure Justin will reply as soon it's possible, however please keep in mind that our support is limisted during weekends, but I'll ask Justin to answer on this thread today.

Hi Marco,

Thank you for your information. I believe I have received your information and have solved this issue via our private message conversation on JomSocial's Community page. Seeing that we've discussed this via another channel, I'll mark this thread as solved and close it.

Thank you and have a great day!