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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Can't upload any video

6 years 8 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

"File type not supported"
Attaching config screen.

Attachments:
6 years 7 months ago
Licenses:

HI.

Thank you for contacting us.
But what file type you'd like to upload?

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Required info added

6 years 7 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

NOBODY EVEN TRIED TO HELP.
WHAT KING OF SUPPORT IS THAT? NO JOMSOCIAL SUPPORT AT ALL???

6 years 7 months ago
Licenses:

HI.

You answered at Friday 23:45... then posted again at Sunday.
I'm sorry but we do not provide support over the weekend what is clearly mentioned on forum: prntscr.com/gdwvbv

You provided site credentials but I still don't know what file type you've tried to upload.
I tested with AVI: prntscr.com/gdww3n
File was uploaded and processed properly: prntscr.com/gdwwhs

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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