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Can't upload more than one photo to wall on Android phone

6 years 7 months ago
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Hello, I'm using JS 4.4.1 with Socialize 2.1.4 on a new and the latest Joomla installation. I'm having problem posting multiple photos on JS wall on an Android phone.
I can select multiple photos but only one photo is uploaded. The same problem does not present on laptop/desktop computer.

Please help, many thanks.

6 years 7 months ago
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HI, Phu.

Thank you for contacting us.
I'm sorry but I can't replicate this issue on my test site.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

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6 years 7 months ago
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Hi Michat, I've created an account for you. Can you give it a go when you get some time please?

6 years 7 months ago
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Admin user is ready for JS support team. Many thanks.

6 years 7 months ago
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HI, Phu.

The strange thing is that none of photos I try to load are published... they are loaded but stop at the end.
I need a developer to investigate this.
He'll contact you at Monday.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
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Thank you Michat. Meanwhile I'll also try to see if I can get the problem resolved. Cheers!

6 years 7 months ago
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Hi,

this issue caused by server configuration, please you make sure all files inside this folder /var/www/loveluxurylondon/tmp/ have chmod 777 by default, contact your sys-admin to inspect this issue further.

thank you!

6 years 7 months ago
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Hi Dimas. thank you for looking into the issue. I have changed the tmp fold and files permission to 7777 but he problem still persists.
Anyhow, if the problem is cause by folder/files permission then why the problem doesn't manifest when uploading photos on laptop/desktop computers? Another clue is that the problem isn't caused by folder permission is that it does upload ONE photo only when multiple photos are selected. Also, the older version of (JS 4.3) doesn't have the same problem on the same server with the same tmp folder permission...? Just a thought.

6 years 7 months ago
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Hi,

The uploading seems working fine now.. can you check again, please?



thank you!

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6 years 7 months ago
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Hi Dimas, I've tried to upload multiple photos at once on 3 different Android phones problem still exists - only one photo gets uploaded.

6 years 7 months ago
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Hi.

Seems this is bug.. we will inspect this further and mark as bug.

thank you!

6 years 6 months ago
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Hi Dimas,
Any update on this issue please?

6 years 6 months ago
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Hi Phu,

I am sorry for delay, i still dont get any update from our developer..

But I already asked to our developer to check this issue again..

thank you!

6 years 6 months ago
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Hi Phu,

I am sorry for delay, i still dont get any update from our developer..

But I already asked to our developer to check this issue again..

thank you!

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