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When we uploaded the database from our live site to the Dev site (see:
) many of the thumbnails became black boxes.
A test post showed the same happens when a new post is made.
We have just updated the software, but that does not fix.
We are almost ready to launch and need help.
Thank you for contacting us.
Migrating data from one installation to another via database is always a tricky process.
It's because cross relations.
If you're sure that all data are moved correctly - please, check if file structure for user files is also kept and if it follows what you have in database.
We have tried moving the files manually... We have tried uploading each manually… We have created test post with different images, with some success and many failures and not being able to figure out why some work and others do not. Used an assortment that included both png and jpg files.
At this point I have to ask if not beg that one of your techs dig into the site and give us some real help. We are ready to launch after almost a year of work and this is the final bug that need fixing.
Are you still experiencing the issue?
Did Alin's changes help?
Back to Alin then.
He'll contact you ASAP.