When we uploaded the database from our live site to the Dev site (see:
) many of the thumbnails became black boxes.
A test post showed the same happens when a new post is made.
We have just updated the software, but that does not fix.
We are almost ready to launch and need help.
Thank you for contacting us.
Migrating data from one installation to another via database is always a tricky process.
It's because cross relations.
If you're sure that all data are moved correctly - please, check if file structure for user files is also kept and if it follows what you have in database.
We are finding it difficult to understand why some of them show correctly and some show as black.
Can you please point out what table in the database needs to migrate in order for all the thumbnails to show up?
You also need to move all files inside folder /images/ manually.. I think it will solve this..
If it doesnt work, so the only solution is you need reupload the black image.
We have tried moving the files manually... We have tried uploading each manually… We have created test post with different images, with some success and many failures and not being able to figure out why some work and others do not. Used an assortment that included both png and jpg files.
At this point I have to ask if not beg that one of your techs dig into the site and give us some real help. We are ready to launch after almost a year of work and this is the final bug that need fixing.
EHm.. most of issue is coming from publisher, I need to contact publisher developer for it.
My developer uploaded the latest version of the database from the live site and now instead of Black Boxes it displays no thumbnails at all. In fact, it even eliminated the ones you had fixed.
Are you still experiencing the issue?
Did Alin's changes help?
Yes, the problem still exists. Alin's changes seemed to help, but when we tested and uploaded new articles, instead of black boxes, the thumbnails disappeared completely.
Back to Alin then.
He'll contact you ASAP.