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Undefined error when adding comments to Photos or Videos

7 years 5 months ago
  • Bunmi's Avatar
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  • Bunmi
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ISSUE SUMMARY:Undefined error on pop-up screen when adding comments to photos or videos


STEPS TO REPLICATE:
1 Login to develop.migrantnetwork.com site as a user with the provided credentials
2 Add a comment to a Photo or Video and press the ENTER key
3 'Undefined error' popo-up screen appears (see attached screenshot file)
4
5
RESULT 'Undefined error' popo-up screen appears, comment not added (see attached screenshot file)
EXPECTED RESULT Expect comment to be added
BROWSER

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7 years 5 months ago
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Hi, Bunmi.

Thank you for contacting us.
I'm sorry to hear you have ​​​issues with our product.
I assign developer to investigate cause of this issue.
He'll contact you soon.​​

- Instead of saying: 'it's not working', explain the problem in detail.
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7 years 5 months ago
  • Bunmi's Avatar
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  • Bunmi
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Hi Michal,

Any updates on this from the developer?

Thanks,

7 years 5 months ago
Licenses:

HI, Bunmi.

I apologize from delay.
I've reassigned the ticket.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 5 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
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Hi Bunmi,

Please you add new field "updated_at" inside table "#__community_activities" and the field type is datetime.

thank you!

7 years 5 months ago
  • Bunmi's Avatar
    Topic Author
  • Bunmi
  • Offline
  • Fresh Boarder
  • Posts: 13
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Active

Thanks Dimas

Moderators: Piotr Garasiński
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