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Error uploading cover, avatar and certificate image

8 years 5 months ago
Licenses:
JomSocial Active GURU Expired

ISSUE SUMMARY:
Hello, When I add or edit a course I get an error uploading a cover or avatar image:




STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
8 years 5 months ago
Licenses:

HI, Ricardo.

Thank you for contacting us.
When I tested this issue I get a notice in error console:
NetworkError: 403 Forbidden

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /administrator/index.php
on this server.</p>
</body></html>

Something is blocking upload request. Please, disable protecting extensions in Joomla! and check again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 5 months ago
Licenses:
JomSocial Active GURU Expired

I did it, but get same error

8 years 5 months ago
Licenses:

Hi, Ricardo.

Please, contact with your server technical support and ask them to help you checking chmod and chown of your site files and folders.
This issue is related with server or extension that block access to files/folders.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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