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Uploading video through Amayon S3 and Zencoder is not working

8 years 5 months ago
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Hi,
thank you for following this issue.

Please be aware that the problem probably with the big size videos. I have tried more than 4 times for different types mp4 and flv files with big sizes 60,90 and 130 MB. all uploaded unsuccessfully. I ask you kindly to check this particular issue with big files. However, I have customized upload allowances to 200MB but still the problem remains

please find attached screenshot

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8 years 5 months ago
  • Dimas's Avatar
  • Dimas
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hi,

I will report this to our developer, since another customer also reported the same issue.

thank you

8 years 5 months ago
  • Dimas's Avatar
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but anyway, can you provide me your sample file, please?

thank you!

8 years 5 months ago
Licenses:
JomSocial Active Socialize Active

Hi,
I have tried many videos in different format in big sizes are reported the same problem . this is an example you can download here:
example vide

8 years 5 months ago
  • Dimas's Avatar
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Hi,

Please you increase your php setting to be like this

memory_limit="1024M"
open_basedir="none"
max_execution_time="9000"
max_input_time="9000"
post_max_size="4096M"
upload_max_filesize="4096M"

thank you!

8 years 4 months ago
Licenses:
JomSocial Active Socialize Active

Hi,
I have increased the PHP setting with the values as you have mentioned. However, the problem still remains! It uploads the file successfully but again the video stuck in pending videos?

8 years 4 months ago
Licenses:

HI.

I'm Support Manager and your thread bring my attention.
I'd like apologize for delayed answer. Dimas is currently on holidays and will be back at Monday.
He'll contact you as soon he'll be back.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • Dimas's Avatar
  • Dimas
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Hi bahaaeldin,

I still get this issue on your cron :

Network Error (tcp_error) 

A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

I suggest you contact and discuss this issue with your sys-admin, and ask some suggestion from them for making the server works good for the huge data request on cron process

thank you!

Moderators: Piotr Garasiński
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