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when I click on "video Setting or Photo Settings", I get an error !

8 years 6 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY: when I click on "video Setting or Photo Settings", I get an error !
thank you to see the image of this issue here



my domain is : www.animouest.fr/administrator/index.php , but I can not put it in the field

Here the error text when I click on "Photo Settings" :

www.animouest.fr/administrator/index.php...ion&cfgSection=photo :
==> Warning: include_once(AZRUL_SYSTEM_PATH/pc_includes/JSON.php): failed to open stream: No such file or directory in /htdocs/administrator/components/com_community/models/network.php on line 33

Warning: include_once(): Failed opening 'AZRUL_SYSTEM_PATH/pc_includes/JSON.php' for inclusion (include_path='.:/usr/share/php') in /htdocs/administrator/components/com_community/models/network.php on line 33

Fatal error: Class 'Services_JSON' not found in /htdocs/administrator/components/com_community/models/network.php on line 40

Here the error text when I click on "video Settings" :

www.animouest.fr/administrator/index.php...ion&cfgSection=video :
==> Warning: include_once(AZRUL_SYSTEM_PATH/pc_includes/JSON.php): failed to open stream: No such file or directory in /htdocs/administrator/components/com_community/models/network.php on line 33

Warning: include_once(): Failed opening 'AZRUL_SYSTEM_PATH/pc_includes/JSON.php' for inclusion (include_path='.:/usr/share/php') in /htdocs/administrator/components/com_community/models/network.php on line 33

Fatal error: Class 'Services_JSON' not found in /htdocs/administrator/components/com_community/models/network.php on line 40

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
8 years 6 months ago
Licenses:

Hi, Imran.

Thank you for contacting us.
It seems that you have similar issue as here: www.jomsocial.com/forum/installation/108...m-after-installation

Please, try to reinstall JomSocial and make sure that Azrul plugin is properly installed.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 6 months ago
Licenses:
JomSocial Active

thank you for your reply,
1- I just reinstalled (com_community_pro_4.2.5.zip + iJoomla-Installer-Updater.zip ) but still the same problem.
2- I do not know how to check if the plugin Azrul is properly installed.
3- I find no plugin called Azrul in extensions / plugins
Thank you for your help

8 years 6 months ago
Licenses:

Hi, Imran.

Please, edit your first post and provide your site backend credentials.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 6 months ago
Licenses:
JomSocial Active

Here is my website: www.animouest.fr/administrator/index.php
<removed for security reason> already in post before the Message

Thank you for your help

8 years 6 months ago
Licenses:

HI, Imran.

Currently you hold JomSocial PRO license what means that we could support only ONE your domain/site.
Presently your supported domain/site is: valeurs-de-l-islam.fr
And you request support for: animouest.fr. I'm sorry but as it is different domain/site, so we can't support it at the moment.
But don't worry, you may change your supported domain/site (still you'll need to have valid reason for change).
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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