Hi There,
I followed tutorial for uploading videos using Zencoder & S3.
Performed following actions:
1.Created a Bucket in (S3) : communitymedia (mumbai-region)
2. I have purchased new Zencoder subscription and removed test account limitations.
3.Added Bucket Policy from zencoder and changed the MY Bucket with communitymedia in two places.
4.Configured Jomsocila Backend : video settings: Zencoder enabled with Zencoder API Key taken from Zencoder API page.
5.Uploaded one video from front end and it says it will notify once done.
6.I manually run cron from backend .
7. Cron show there is no pending video or avatar for conversion or transfer.
8.At backend I am able to see video with status (tick marked).

The problem is that I am unable to see any video or pending status on frontend.

Note:we have also set Storage Methods with different bucket name(singapore region).

Need your help on this to suggest and rectify the issue.

Kind Regards,
Abhi.

Hi, Abhi.

Thank you for contacting us.
Did you pasted Zencoder bucket policy?
Please, take a look here: documentation.jomsocial.com/wiki/ZenCode...mazon_S3_Integration
Policy used in our documentation may be outdated - please, try to use this one:
app.zencoder.com/docs/guides/getting-started/working-with-s3

Hi,
Please accept my apology for responding late as we were facing a huge internet outage in our area so could not reply in time.

3.Added Bucket Policy from zencoder and changed the MY Bucket with communitymedia in two places.

Yes,pasted Zencoder bucket policy...

Could you please suggest and rectify....

Kind Regards,
Abhi.

HI, Abhi.

I'll need access to zencoder and S3.
Please, edit your first post here and add credentials to Miscellaneous field.

Dear Michał,
Edited the first post and added the required credentials in Miscellaneous field as suggested.
Please check and suggest...

Kind Regards,
Abhi.

HI, Abhi.

You had some misconfigurations.
Remote storage is configured to different bucket, region was also wrong.
So I fixed region and create bucket policy for bucket you configured JS to.

The only issue now is that: snag.gy/5q7eYP.jpg

It caused that file is not moved to S3.

I assign developer to further investigate this issue.

Dear Michał,
Thanks for the details.
Please let me know once the issue gets fixed so that I can check from my end.


Kind Regards,
Abhi.

Hi Abhi,

Would you mind provide us cPanel / phpmyadmin access and FTP access, please? I will inspect this issue further.

thank you!

Dear Dimas,
Edited the first post and added the required credentials in Miscellaneous field as suggested.
Please check and suggest...

Kind Regards,
Abhi.

Hi Abhi,

Please check again now, I already updated your storage integration configuration and let region field empty, the video converting is working fine now

thank you

Dear Dimas,
Checked by uploading a new video,it seems this is working fine now.
Thanks a ton for your kind help and support.
Awesome support!!!

Kind Regards,
Abhi.