Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
ISSUE SUMMARY:
i have an automatic cron job setup on my hosting to fire every 5 minutes according to the video that you show, my cron triggers ffmpeg and converts the videos that are stored in Amazon S3. but its blocked by the login of the software (according to the hosting company and my server rep) so the cron doesnt convert videos automatically. But if you fire it manually as seen on your video - i did that on our domain and it works
STEPS TO REPLICATE:
1
2
3
4
5
RESULT
cron doesnt fire unless manually fired through URL
EXPECTED RESULT
converting videos
BROWSER
there is no login block at cron job. you can try to access that cron URL by using browser.
but there is an error with S3 storage, the storage not access able/access denied.
ok yes the user in amazon is still active. but i was missing permissions on the bucket. now I added the user permissions to the bucket like this:
www.awesomescreenshot.com/image/1390830/...3c2996d32eee7d2e921e
but after this I have an issue that I didn't have before, by uploading 31 MB video in MP4 format (I allow 1750 MB) I get this popup that format is not supported but before it used to. I even tried to upload the same video I uploaded before :(
www.sugarsync.com/pf/D3163595_06383673_6126422
Thanks, the settings worked. Also I hired an Amazon admin, he sorted out the issue with policies. And all is working If you ever need, I have the right guy to do it.
Now my ISSUE is a different one, "Remember Me" even when ticked on login, doesn't work. Try it with my "andy" user. I didn't test on destop, but mobile browser for sure doesn't work. Can you help to solve it? It's a big issue because users get links in the email and click them and then after login it redirects to home page, not to the page of the content from the link.