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Photos Not Uploading for Some Visitors

8 years 10 months ago
  • Marc's Avatar
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ISSUE SUMMARY: Photos on the site will not upload for several recent visitors. I'm not sure of their browser type or OS, just that they will create a new album and then the photos they upload do not work. Here is a quote from my visitor...

"When I select a picture to upload, the loading bar moves like the photo is uploading, then just freezes when it's done and doesn't seem to go on to do the thing it needs to do to actually put them in the album."

Here is a video showing all issues currently not working on the site, may offer clues if it is javascript related or something else: www.youtube.com/watch?v=mYRBBTQvTng

STEPS TO REPLICATE:
1 Try to upload photos,upload bar halts and does not complete

RESULT
EXPECTED RESULT Photos not uploading to albums or to statuses
BROWSER various

8 years 10 months ago
  • Dimas's Avatar
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Hi Marc,

I need to know the sample user account so I can test it directly, since if I used your backend account everything is fine.



thank you!

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8 years 10 months ago
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Hi Dimas, ok - the user that had the issue was www.animateclay.com/index.php/130-randy-boyum/photos

You can see the album he created and tried to upload pictures to but was unsuccessful.

Another user who had problems was Molly - that is her username.

8 years 10 months ago
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Hi Mark,

May I know Molly username / password? or would you mind ask Molly for it? so I can debug with that username.

thank you!

8 years 10 months ago
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Hi Dimas, sure, her login name is: moldy Pass: 123qq Name: Molly

8 years 10 months ago
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Hi Marc,

I just test it on Molly account, its working fine..





If this issue still remain, please you wait a bit when photo uploading.. maybe the uploading still on processing

P/S: I changed moldy password to moldy123! because your moldy's password is not working

thank you

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8 years 10 months ago
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Thank you Dimas, it seems it works for me also right now. Thank you for looking into it, maybe they need to just wait longer every time they upload images or sets of images. I will see if I can get them to try uploading again to see if that is in fact the problem.

8 years 10 months ago
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yeah, also remember.. upload the big photo will take upload processing longer :)

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