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can't upload photos in jomsocial albums - results in "upload error 1"

10 years 4 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY:


STEPS TO REPLICATE:
1 Try to add jpg to jomsocial photo album - click on add file
2 photo doesn't upload and upload failed message appears due to upload error 1
3
4
5
RESULT
EXPECTED RESULT
BROWSER

10 years 4 months ago
Licenses:

Hi,

the issue can be from server or joomla configuration issue.
to know what exactly causing this issue. I need to login to site backend/administrator, but I cant.
please edit your first post and make correction at site info form. make sure you provide me super user access level.

Regards

10 years 3 months ago
Licenses:
JomSocial Active

albertus - sorry, the password for my cpanel login was an old password. I've edited the first post with the new password you should be ablle to gain access now.

Jim Capraro

10 years 3 months ago
Licenses:
JomSocial Active

Also, Albertus, there used to be a way that you could turn on "drag and drop" to upload images - but after searching for it I can't find it. Can you tell me how?

10 years 3 months ago
Licenses:

Hi,

sorry. I still cant login to joomla backend:



not sure what hapening, why that login detail still invalid. better please send it to my email: This email address is being protected from spambots. You need JavaScript enabled to view it.
(username and password in case sensitive)

FYI:
jomsocial doesn't have that drag and drop feature for photos upload.

Regards

Attachments:
10 years 3 months ago
Licenses:

Hi,

I got the email but the login detail still not works. I mean what login detail for this page:
ttp://mfa-sibs.org/mfa2/administrator

please make sure the login works first.

Regards

10 years 3 months ago
Licenses:
JomSocial Active

Albertus - I've been sending you the server/cpanel login password, no wonder it didn't work. The password for the joomla administrator backend is: !boodle****?

10 years 3 months ago
Licenses:

Hi,

sorry, I can logged in now. I tried to upload JPG file at photo album, and not able to replicate the issue.
but my opinion, the issue because file size.

regarding your PHP configuration:
post_max_size 8M
upload_max_filesize 2M

so your site only able to upload 2M file size, but at jomsocial configuration you put 100M.
please chaingin your PHP configuration and increase that number for post_max_size and upload_max_filesize to any higher number.

and changing max_execution_time to 3000

you can asking your server support about how to changing PHP configuration at they server.

Regards

Moderators: Piotr Garasiński
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