Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Hello,
1.When I upload a video it seems to be stretched wide. I tried changing the size of the video in the backend but no results. How users upload videos without it changing the size of the video?
2. When posting a video it doesnt let me change the title of the video, it uploads the name file(VID_63950706_205435.mp4). How can I let users change the title of the videos without me changing it for them?
1)
please changing video site to 480x??? (maintain aspect ratio). but you need to reupload the video again.
if you using 480x360, can causing this issue from FFMPEG it self. because the uploaded video ratio not 4:3.
2)
you cant put video title if uploading the video from sharebox, you need to changing the title after uploaded. but you can put video title directly if you uploading the video from video page.
FYI:
seem we need to put improvement at sharebox. so users can put new video title at there.
I made the adjustments you told me and now I re-uploaded the video to check and when I uploaded it and executed a cron job, it didnt appear in the front end. You may need to do some testing. I Uploaded a snachat video and a regular video. Something is different or not working properly. Please test if possible.