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Video upload display message "Your video is processing..."

8 years 1 month ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY:
When a upload a Video regardless of on Status/Profile pages, it displays message "Your video is now processing. We will send you a notification when it's ready to view. "

STEPS TO REPLICATE:
1. Click on Add Video Button
2. Upload a video.
3. Click upload Button, wait for the progress bar to complete.
4. You will have the pop-up displaying the message "Your video is now processing. We will send you a notification when it's ready to view. "
5

RESULT :
You will have the pop-up displaying the message "Your video is now processing. We will send you a notification when it's ready to view. "

EXPECTED RESULT
Video must have been uploaded and displayed instantly after uploading.

BROWSER : Firefox

Jomsocial Version : 4.1.2
Joomla version : 3.3.6
FFMPEG version : N-79158-gd5a3578-syslint
FFMPEG Installed and Cron has been setup.

Attachments:
8 years 1 month ago
Licenses:

Hi, Charles.

I'm sorry but this is not an issue ans it's working as designed.
Uploaded videos need to be processed and recompiled to web format.
That's why notification is displayed.
You need to have configured cron job and video settings like paths to FFMPEG library.
No uploaded video will be processed and displayed instantly after upload (e.g you may check on YouTube how it works).

So make sure that you've set cron job properly:

documentation.jomsocial.com/wiki/Setting_Up_Cron_Job

And if you configured videos in JomSocial correctly:

documentation.jomsocial.com/wiki/Video_L..._Upload_Requirements

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 weeks ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

We just updated our version but are still having issues with the videos. Can you please look at this and see if it is setup correctly?

Thank you,

Charles

8 years 2 weeks ago
Licenses:

Hi, Charles.

Videos can't be converted;
i.imgur.com/YuwydpH.png

1. Make sure that FFMPEG library is installed on your server
2. Make sure that FFMPEG paths defined in Backend -> Components -> JomSocial -> Videos -> Video settings are correct
3. Contect with your hosting provider and ask them what FFMPEG version is installed on your server. It may be that they use a very old version (below 1.2) of FFMPEG library. If it's so, then they need to upgrade as od library won't work with file encoding.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 weeks ago
Licenses:

HI, Charles.

Hmm, interesting... it said that video can't be converted... but it was:
i.imgur.com/uyUOpJA.png

Anyway it seems to work... but also ask what FFMPEG version your serve has.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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