Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Videos not converting even when ffmpeg is installed
- make sure the FFMPEG path is correct
- make sure public can access the FFMPEG, you should change the chmod and chown, contact your hosting provide for this