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Thumbnails from Gallery are deletet

10 years 7 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:
Hi, we have a problem with JoomSoical gallery.
Maybe all thumbnail (album covers) are deletet.
As you can see here: heimkinoverein.de/fotos there is no album cover. We did not make changes on our webserver.
It is the second time this happens.
Did you have any solution for that problem?

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

10 years 7 months ago
Licenses:

Hi, Andreas.

This means that album cover is not set. Try this: www.jomsocial.com/forum/installation/290...f-the-website#155982

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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10 years 7 months ago
Licenses:
JomSocial Expired

Hi,

thanks for your fast reply...
But that is not the Problem.
We have a backup-system.
I´ve you look here backup.heimkinoverein.de/fotos?sort=hit you see, that all covers are right.

On our live site all covers are missing since a few days.
heimkinoverein.de/fotos?sort=hit

On the ftp i see, that all thumb_imagename.jpg are missing.

10 years 7 months ago
Licenses:

Hi, Andreas.

May I do upgrade on your backup site? I presume it's a test site...
If yes, please, edit your first post and provide SU credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Expired

Yes, you can make a update.
I edit the first posting.

10 years 7 months ago
Licenses:

HI, Andreas.

I upgraded to JS 4.1.6. Disabled caching and cleared J! cache.
After refreshing page... images ware still there.
backup.heimkinoverein.de/fotos?sort=hit

Do you recall any other action after upgrade?
Does images ware lost right after upgrade or while after?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Expired

I do not think that this has any to do with the update.
On the Mainsite we have still Joomsocial 4.1.2

Unfortunately i do not know the exact time since the thumbnails are away. I have no idea.

10 years 7 months ago
Licenses:

Hi, Andreas.

So we don't know what happened and what cause that issue as we are unable to replicate it.
This issue was reported for the first time...
Please, try to set album covers manually.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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