Hi support,

We are facing a issue related to video.

If user upload a video then other members of this video are unable to watch that video.

Can you tell us reason why we are facing such type issue.

Please help us.

Thanks,
Ujagar

Hi,

I cant access your joomla backend. please edit your first post and provide me valid super user access detail. put it at site info section (private)
I want have a look what kind of "unable to watch", what system message showing.

and make sure about the video permission .

Regards

Hello and thanks a lot for the fast reply.

can we communicate via skype or other messanger for clearifying also other support points? because there are a few more which we can finish on messenger better maybe? what do you think?

Regards
Cengiz

Hi,

here the error message at cron job process:
Could not convert video

every uploaded videos need to be converted by using FFMPEG. you need to asking your hosting support about that. what location that FFMPEG location and make sure using latest version ffmpeg.org/

here the doc:
documentation.jomsocial.com/wiki/Video_L..._Upload_Requirements

FYI: jomsocial only providing support from this forum

Regards