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Unable to Reposition Cover Image

10 years 8 months ago
  • Russ's Avatar
    Topic Author
  • Russ
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Licenses:
JomSocial Expired

ISSUE SUMMARY:
My users are unable to reposition their cover image. The option to reposition is present, and once clicked the cover image can be moved around, but the option to save it is not there. :(

STEPS TO REPLICATE:
1 Log in, and navigate to 'My Profile'
2 Click on the 'reposition cover' button
3 Notice the save option isn't present

RESULT
Users are unable to save the repositioned cover
EXPECTED RESULT
Save the moved image.
BROWSER

10 years 8 months ago
Licenses:

Hi, Russ.

You're using outdated and unsupported version of JomSocial 3.2.1.5.
Please, upgrade to most recent version 4.1.6.
Also it seems that you modified JS files related with Profile pages - please, restore original files and check if issue persist.
i.imgur.com/DcrmpNj.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 8 months ago
  • Russ's Avatar
    Topic Author
  • Russ
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Expired

HI Michal,

There is indeed quite a bit of custom coding, as my client made several requests that JomSocial did not provide. Upgrading at this time is not an option, as it would wipe out the custom changes that I made.

Please assist.

10 years 8 months ago
Licenses:

Hi, Russ.

I'm sorry but we can't provide fixes specifically for outdated versions.
Your issue may be fixed in one of versions released after 3.2.1.5.
Please, read our Support Policy where we explain that outdated versions are not supported: www.jomsocial.com/support

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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