ISSUE SUMMARY:
A user has reported that their Video upload keeps re-setting progress bar and then causes an 'Unexpected Error'. All browsers.

Any suggestions please?

STEPS TO REPLICATE:
1 See video here .. meedyar.com/community/videos/video/66-vi...load-issue?groupid=1
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RESULT
EXPECTED RESULT
BROWSER

Hi,

that video is blurry. seem the file size too big (in Giga Bytte?)
I tried with small file, there is no issue. what size for that video?

please make sure the setting at joomla backend > content > media > options

Regards

Hi Albertus, not quite sure what you mean about the media options?

The file extensions are set correctly in Joomla - host has checked them too.

Max file upload size is also correctly set at 8GB.

The file that is being uploaded but failing is an mp4 at 2GB.

Any ideas please?

Hi Andy,

how much free space at your server it self?

upload > 1 GB video is too big. that can make your sever crash at converting process.

Regards

Hi Albertus, it is the only site on a dedicated server - 4x500GB HDD !

Here is what the host said ...

"I have carefully investigated the case as I double checked the PHP configuration and settings. The PHP configuration indeed allows upload of files up to 8GB's in size. However even as I checked several articles regarding such issues the upload feature still generates an Unknown Exception error. I think the issue is generated by the upload script it self."

Hi Andy,

even in GB video size can be uploaded.
uploading > 1 GB video it will make your server crash during converting process. it can took more than 1 hour process.

its not recommended to do that. if you insist todo that. I will help you to tackle this upload issue.
but if there is big issue after that (your server crash during converting process) I cant help you with that.

Regards

Hi Albertus, thanks for your input - appreciated.

I think for now I will take down the upload feature. Clearly something is not happy with your software, and this site doesn't depend on the upload feature.

FYI - I already have a site built with drupal that is successfully taking large uploads, saving to S3 and transcoding using Zencoder - uploads of 6GB and in some cases, 45GB and more ! I was exploring the capability of JomSocial to replace this site.

I appreciate the help you have given. Thankyou.