ISSUE SUMMARY: If you upload a large .mov video file to your stream, the upload never completes. It just sits there with the progress bar at 100% indefinitely. This issue does not occur with smaller files.

Please advise.

Blessings,
Steven Dunn

Hi, Steven.

I assign developer to this thread.

Hi Steven,

You should increase the php.ini setting, you should contact your sysadmin to configure this setting :

upload_max_filesize 
post_max_size
max_input_time
max_execution_time

Dimas,

Now the issues that are occurring are one of the two each time.

1. On a video that is 200MB plus, the upload simply never completes. It just "stops" transferring data and is stuck there with the progress bar, as mentioned in my original post.

2. On a video that is 148MB the upload presents me with the following "Undefined Error". See image.

3. On a video that is 121MB the upload completes successfully without issue.

I have included in the "special area" the info from my php.info.php file. It will show you all of my PHP settings and that they are to your specifications. Please review and let me know if anything has been overlooked. If not, I will appreciate your assistance in resolving this issue.

Blessings,
Steven Dunn

EDIT: I have also noted that even small videos that "successfully" upload are stuck in "pending". Even after running the cron job, they are no longer being sent to Zencoder for processing. It appears my entire video upload/transfer function is not working correctly. <<< Just discovered that this issue only occurs if you have the video size set to "Maintain Aspect Ratio".

Update:

The actual error that the Chrome Developer Tools is informing me of is the following...

POST https://sitename/index.php?option=com_community&view=videos&task=uploadvideo&creatortype=user net::ERR_CONNECTION_RESETI 
@ plupload.min.js:2D @ plupload.min.js:2z @ plupload.min.js:2(anonymous function) @ plupload.min.js:2g.extend.trigger @ plupload.min.js:2t @ plupload.min.js:2g.extend.start @ plupload.min.js:2c.extend.onPost @ bundle.js:3m.event.dispatch @ jquery.min.js:4r.handle @ jquery.min.js:4

Discovered the issue was due to mod_security blocking the upload to due the file size. Just FYI for other customers, disable the appropriate rule in mod_security.

Blessings,
Steven Dunn

Glad to know that Steven! :)