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Photos upload is taking forever!

8 years 3 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY: Trying to upload photos and its taking a very very long time. We even have it set at max size of 8 mb.


STEPS TO REPLICATE:
1 Add photos on socialize section. Took over 10 minutes to upload 10 pictures.
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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Hi Charles,

Your site is very slow, I suggest you contact your sys-admin to investigate the upload issue, this issue related with server performance.. but actually the uploading is working fine, but indeed, its really slow



thank you!

Attachments:
8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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  • Thank you received: 0
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Hi Charles,

Your site is very slow, I suggest you contact your sys-admin to investigate the upload issue, this issue related with server performance.. but actually the uploading is working fine, but indeed, its really slow



thank you!

Attachments:
8 years 3 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

I have set the Maximum upload File Size as 2 MB in Jomsocial, but still I am able to upload larger files of 8 MB. Please fix this as soon as possible.

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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Hi Charles,

Thank you for reporting, this is valid bug :)

cheers!

8 years 3 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Do I need to update jomsocial or did you fix the issue on my site?

Thank you, Charles

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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Hi Charles,

I will let you know and give you the patch once the developer fix this.

thank you!

8 years 3 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Thank you for the reply. Do we need to update JS for the patch to work, if not will the patch still work when we do update JS later? Thank you
Charles

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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Yes, it will and I will :)

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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hi Charles,

Please you update to version 4.1.6 for fixing this issue.

thank you!

8 years 3 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Last time we updated the update did not update the toolbar at the top, why is that? The toolbar with the notifications etc, I think that it is the socialize toolbar. We tried updating those 3 months ago be bore the subscription expired.

What can we do to fix this?

Thank you, Charles

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
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Licenses:

for that issue, please you create new topic.. also please provide us the screenshoot as well.

thank you!

8 years 2 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

We are not able to update JS at this time. Did you ever get a patch to fix this issue?

Thank you,

Charles

8 years 2 months ago
  • Dimas's Avatar
  • Dimas
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the patch is be included on javascript file, you can apply this on the older version except you do full update.

thank you

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