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Zencoder and S3 Bucket Issue

9 years 3 months ago
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ISSUE SUMMARY: Zencoder cron job is pulling an incomplete Amazon S3 bucket name.


STEPS TO REPLICATE:
1. Setup Amazon S3 bucket
2. Setup Zencoder
3. Attempt to use for video.
4
5
RESULT: Zencoder fails to upload video to S3 due to incomplete bucket name.
EXPECTED RESULT: Video uploads successfully to S3 from Zencoder.
BROWSER: Chrome

More detailed information provided in Message Misc Information area for security/privacy reasons.

9 years 3 months ago
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Hi, Steven.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 3 months ago
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Hi,

could you please edit your first post at this topic. and put credentials information under site info form (private)?
I need to access joomla backend as super user.

Regards

9 years 3 months ago
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Albertus,

I have updated the information.

Blessings,
Steven Dunn

9 years 3 months ago
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Hi,

did you do this step:
app.zencoder.com/docs/guides/getting-started/working-with-s3

you need to replace MY-BUCKET to content (your bucket name)

Regards

9 years 3 months ago
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Albertus,

Yes and it works fine except when using the naming convention specified in the "secure edit" area of my original post. Can you provide me the line of code and the adjustment so that I can just hard-set the bucket name for all jobs sent to Zencoder? As that should resolve this issue too...

Blessings,
Steven

9 years 3 months ago
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Hi,

your issue related with S3 configuration. you said:
My bucket name at AWS is content.sitedomain.com

that wrong, the bucket name must only "content" no need to put domain name on it.

Regards

9 years 3 months ago
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Albertus,

I appreciate the reply.

My bucket name at S3 is "content.sitedomain.com".

Please advise.

Blessings,
Steven Dunn

9 years 3 months ago
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Support,

I adjusted the url in Bucket Name and URL to be nearly reversed and it is now working. I would recommend updating the instructions on this site, as they did not indicate to set it up via this method.

This issue is resolved.

Thank you and Blessings,
Steven Dunn

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