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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Avatar, background image upload and links.

8 years 3 months ago
  • Marek's Avatar
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  • Marek
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Hello,
ISSUE SUMMARY:
We have a problem with uploading pictures in frontend. When changing avatar or background image, nothing happens. There is also an issue with some pages and links, e.g. http://**/en/profile/photos/display and http://**/en/profile/events/display display the same page.

BROWSER
chrome, firefox

8 years 3 months ago
Licenses:

Cześć Marek.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: *.gov.pl
And you request support for: platformy.sm32.eu. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

You can't use wildcard for domain name. You need to declare a domain. You allowed to have one domain (one site under that domain) and one dev site (a test site, a copy of live site or live site under development).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Marek
8 years 3 months ago
  • Marek's Avatar
    Topic Author
  • Marek
  • Offline
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 1
Licenses:
JomSocial Active

Thank you for quick response.
The thing is that the site under development is at platformy.sm32.eu. It's just a test domain, and when the site is ready it will run at gov.pl domain.

8 years 3 months ago
Licenses:

Cześć Marek.

platformy.sm32.eu. may stay as your dev domain... but I guess that live site won't be gov.pl but rather something.gov.pl a ccTLD as just "gov.pl" is a TLD not available for ordinary registrants.

But ok, let's leave it like it is ;)

You want to create multilanguage site with JomSocial... it's a bit tricky.
Please, read my guide here: documentation.jomsocial.com/wiki/Complet...in_multilingual_mode

Your issue seems to ba caused by lack of jQuery defined on your site:
i.imgur.com/j5e1TPh.png

Is Joomla! native jQuery disabled?

Please, write me a PM... pogadamy jak Polak z Polakiem ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Marek
8 years 3 months ago
  • Marek's Avatar
    Topic Author
  • Marek
  • Offline
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 1
Licenses:
JomSocial Active

Cześć Michał,

Napisałem do Ciebie na PM, gdybyś mógł zerknąć..

8 years 3 months ago
Licenses:

Cześć Marek.

I answered your PM... and waiting your reply.
Take your time ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Marek
8 years 3 months ago
  • Marek's Avatar
    Topic Author
  • Marek
  • Offline
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 1
Licenses:
JomSocial Active

Cześć Michal,

It turned out that my workmate trashed the JomSocial menu item that is created after installation and created a new one. Restoring the original menu item helped.

Dzięki wielkie za pomoc :)

Moderators: Piotr Garasiński
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