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Domain change

10 years 9 months ago
  • Nico's Avatar
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ISSUE SUMMARY:
After a domain is changing Movies can not upload more. It is completely uploaded and then comes the message video format is not supported.

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

10 years 9 months ago
Licenses:

Hi, Nico.

I just uploaded an avi file: i.imgur.com/0fbb37x.png
Video was successfully uploaded and converted:
i.imgur.com/Cm2NCjd.png

With how big file you tried? And with what format?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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10 years 9 months ago
  • Nico's Avatar
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No, i have change my Site Domain. Video Upload works only with the old domain.

The New domain shows under: Enter all the domain names you'd like to install this product on, separated by comma:

10 years 9 months ago
Licenses:

Hi, Nico.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: apronladies.de.

No other domain will be supported at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Nico's Avatar
    Topic Author
  • Nico
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Expired Socialize Expired

Please try again. Videos can not be uploaded to the new domain. With the old domain it works.

10 years 9 months ago
Licenses:

Hi, NIco.

I just uploaded test video in avi format: i.imgur.com/UjnyudP.png
Vide was processed after i run cron job manually:
i.imgur.com/vaord8B.png

But cron page has error: i.imgur.com/fe8weSy.png

So this mean that videos could be uploaded but there is problem with automaticall conversion due to server issues. You should contact with your hosting support regarding 503 error on cron job.

Another question - I tried to upload small file. What file size and format did you tried?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Nico's Avatar
    Topic Author
  • Nico
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Expired Socialize Expired

problem solved. Thanks

Moderators: Piotr Garasiński
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