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Videos doesnt Work

8 years 4 months ago
  • J.C.'s Avatar
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Today my Videos on my site doesnt work...
Could be something about code?
Please, can somebody helpme, i really do not understand where look for this issue.
Thank You Very MUCH!

8 years 4 months ago
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Hi.

Please, install Joomla! default template Protostar - you removed it from your system.
It's essential for further testing: www.jomsocial.com/forum/profile-universa...e-not-working#130987

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
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8 years 4 months ago
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Helo Michal!
I did this:
Download Joomla! installation package from joomla.org.
Unzip it.
Browse to folder templates.
Copy folder "protostar" and upload it to your server into folder "templates".
Now login to backend.
Browse to Extensions -> Extension manager -> Discover (from menu at left).
Click "Discover" button, wait a while.
Check protostar from list and click Install.

Then i follow the instructions (screen shot)
Then went to Extensions > Manager > Discover and i didt find PROTOSTAR Template...
What can you tell me?
THANK you very much for your HELP!!!!
Wish you a good day...
J.C.

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8 years 4 months ago
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HI.

Browse to Extensions -> Extension manager -> Discover (from menu at left).
Click "Discover" button, wait a while.
Check protostar from list and click Install.

You missed one step. So I did it for you. Now, please, go back to Discover page and install protostar.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • J.C.'s Avatar
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  • J.C.
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Good Morning Michal!
Thank you for your Help!
I re install Protostar, if i use it as default template, videos works, but if i use my Requiem Template by Gantry, doesnt...
Is there something that i missing?
Thank you very much!!!

8 years 4 months ago
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HI, Sergion.

This means that issue is caused by Requiem Template by Gantry and you should contact their technical support.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • J.C.'s Avatar
    Topic Author
  • J.C.
  • Offline
  • Fresh Boarder
  • Posts: 33
  • Thank you received: 0
Licenses:
JomSocial Expired Socialize Expired

I will...
Thank You Michal!

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