Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

uploading video to Amazon EC2

10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Dear Supporter
In my old host I was not allowed to use ffmpeg command so I have migrated my site to Amazon EC2. After confining this command, still my videos are in pending status. I have a cron job for Jomsocial, should I define a new one for video?
Any comment regarding this issue at Amazon would be appreciated.
Regards
Nabi

10 years 11 months ago
Licenses:

Hi, Hassan.

Your supported domain was changed, please, edit your first post and provide new domain credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Dear Mchal
Thanks for updating the domain, I updated the credentials
Regards
Nabi

10 years 11 months ago
Licenses:

Hi, Hassan.

Video couldn’t be converted: i.imgur.com/fKwunL1.png

1. Are you sure you provided correct FFMPEG path in JomSocial video configuration?
2. Make sure that your hosting is using one of the latest versions of FFMPEG
3. I saw that you provided ZenCoder account credentials but connection is disabled. You want to use ZenCoder for videos processing?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Hi Michal
thanks for the reply:
1) I wrote exactly the same as your movie by Eric
2) my hosting is Amazon (EC2) which I am almost sure they it is up to date
3) I do not want to use encoder, that is why I disabled it because it is more expensive than Amazon

Regards
Nabi

10 years 11 months ago
Licenses:

Hi, Hassan.

1. No, this path is valid only for tutorial video. It may be different on your server. Please, contact with your hosting provider and ask them for correct path to FFMPEG library.

2. You can't be sure until you ask them - please, do that :) In many cases hosting providers doesn't bother to upgrade FFMPEG library for years and use very outdated version.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Hi Michal
I contacted my server admin, he checked EC2 and /usr/bin/ffmpeg is the path which has been set, but no conversion has been occurred and the movie still is pending
regards
nabi

10 years 11 months ago
Licenses:

Hi, Hassan.

And version? What is the library version?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Dear Michal
1) I do not know what exactly you mean. Do you mean PHP version? (the domain is using php 5.5.21) If I understand correctly as I checked, the library version is lib64. There are so many library files on the host. How can I get the library version of Amazon services exactly if lib64 in wrong?
2) Also now I noticed that users can't upload pictures, I did not either, but I could upload to Joomla media. I mean uploading pictures to server is possible but not through Jomsocial. Do I need any plugin from your side to install at AWS?
Your prompt response especially regarding photo upload is appreciated.

Regards
Nabi

10 years 11 months ago
Licenses:

Hi, Hassan.

1. No, I mean FFMPEG library version.

2. You're correct, I get this notice: i.imgur.com/LUn1cUz.png could you translate it?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

It means file format is not supported. There is a language switcher at the top of the page. You can choose to see the English errors. I wish today I would fix the problem, but I have to wait for one more day due to this translation. This is the fourth day I have opened this ticket and you are asking me everyday one question. Please if there is a problem assign another supporter to me.
Thanks

10 years 11 months ago
Licenses:

Hi, Hassan.

I ask the same question over and over again as you fail to answer it... and answer will explain a lot. There is no need to assign any one else as he will ask the same question again:

And version? What is the library version?


It may be the root cause as if FFMPEG library version is too old - files will be not converted.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Hi Michal
1) Is there any document on how to understand and find the library version? Where should I go to get it?
2) about the second question that I can not upload any photo through Jomsocial, does it have any relationship to ffmpeg library version?
If no, how can I fix it?
Regards
Nabi

10 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Dear Michal
I am mentioning all version which I see below:
library version of ffmpeg is 0.6.5
libavutil 50.15. 1 / 50.15. 1
libavcodec 52.72. 2 / 52.72. 2
libavformat 52.64. 2 / 52.64. 2
libavdevice 52. 2. 0 / 52. 2. 0
libavfilter 1.19. 0 / 1.19. 0
libswscale 0.11. 0 / 0.11. 0
libpostproc 51. 2. 0 / 51. 2. 0

I hope these will help us to solve both photo and video upload problem
Nabi

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved