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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

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11 years 1 day ago
  • hugo's Avatar
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Hello...

not attached picture here in PRIVATE MESSAGE

ATTACHED IMAGE
ATTACHMENT VIDEO
www.youtube.com/watch?v=M8p_VaA5aig

Attachments:
11 years 1 day ago
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Hi, Hugo.

May I have access to accounts showed in screen cast.
Please, edit your first post and add them to Miscellaneous field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 day ago
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<removed for security reason>

11 years 20 hours ago
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HI.

Please, don't post vulnerable data straight in post.
Anyway you just posted usernames - I asked for full credentials so I could log as those users.
Please, edit your first post and add passwords in Miscellaneous field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 19 hours ago
  • hugo's Avatar
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  • hugo
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  • Posts: 83
  • Thank you received: 2
Licenses:
JomSocial Expired Socialize Expired

I sent privately
I sent data:

review in the first post

Misc Information
Enter any other information we may need in order to speed up our support (ie: phpMyAdmin, cPanel, etc.):

11 years 18 hours ago
Licenses:

HI, Hugo.

I'm sorry but I can't replicate your issue. All files are available:

i.prntscr.com/48626a432988495bb10b0427928730fd.png
i.imgur.com/ovvvged.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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  • hugo
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  • Posts: 83
  • Thank you received: 2
Licenses:
JomSocial Expired Socialize Expired

no shows thumbnail

attached image

Attachments:
10 years 11 months ago
  • hugo's Avatar
    Topic Author
  • hugo
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  • Fresh Boarder
  • Posts: 83
  • Thank you received: 2
Licenses:
JomSocial Expired Socialize Expired

slow the solution
how are we doing?

10 years 11 months ago
Licenses:

HI, Hugo.

Thumbs will be NOT showed as files are attached as FILES not photos.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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