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Photo upload problem

11 years 4 days ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:
In a test user account, when I tried to upload a photo, whether it is for avatar or in a post, I got stuck when the process bar reached to the end, like in the attached screen shot.

I saw some other post with similar problem but it is due to sh404SEF however I am not using that at all. Is that something I should to in terms of configuration i.e. turn off cache?
Thanks.

Clarence

Attachments:
11 years 4 days ago
Licenses:

Hi, Clarence.

It seems you have server issues: i.imgur.com/wMvC58G.png
Host not found.

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11 years 3 days ago
Licenses:
JomSocial Expired

Hi Michal, it should be up at least when I check just now.
Please let me know if you still can't access.
Thanks.

Clarence

11 years 2 days ago
Licenses:

Hi, Clarence.

The issue was that "Members lounge" has www in URL.... and your site domain doesn't resolve that address... it should be without www.

Photo upload issue is caused by internal server error: i.prntscr.com/dcb39fbee1984680856c95d15471a9bd.png
Please, contact with your hosting provider and as for server error log.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired

Hi Michal, is there any other way to get around the problem?

Basically I have been contacting my host but the claim that there is a backlog of support tickets and unable to assign someone to work on my ticket at the moment...

Is there something I can do while I wait for their response?
Thanks again and I really appreciate your help.

Clarence

10 years 11 months ago
Licenses:

Hi, Clarence.

I'm sorry but there is not - this seems to be server issue. WE don't support "problematic hosting".
Please, read our Support Policy: www.jomsocial.com/support

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired

Hi Michal, the host support finally got back to me and seems the domain name issue is resolved, i.e the profile page doesn't have www. anymore.

Now I can post photos but still could not change the avatar. Is this the same issue as before or it is caused by something else?

Thanks.

Clarence

10 years 11 months ago
Licenses:

Hi, Clarence.

Now I get timeouts and can't visit your site... it loads for a long time.... then nothing.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired

Hi Michal,

Looks like the server is down. I will let you know when it is back up.
Thanks again!

Clarence

10 years 11 months ago
Licenses:

Hi, Clarence.

Ok, please, update this thread when server will be up again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired

Hi Michal, the server is back up now.
So basically now I still can't change the avatar and I can't change the cover by uploading a photo. But I can change the cover to an image in the photo album and I can post a photo in the posts.
Thank you very much!

Clarence

10 years 11 months ago
Licenses:

Hi, Clarence.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Clarence
10 years 11 months ago
Licenses:

Hi,

seem the issue with htaccess file. please revert it to joomla default.
If I turned off joomla SEF and URL rewriting, I can upload avatar and photo without any issue.

please provide me FTP access detail by editing yout first post at this topic. put it at site info form (private)

Regards

10 years 11 months ago
Licenses:
JomSocial Expired

Hi Albertus,

I have edited the first post with my cpanel login and password.
I tried to turn off the SEF and URL rewriting but then I couldn't access the profile page. When I turned them back on, I can access the profile page again. Do you know why that happened or if I need to do something on the setting?

Thank you very much for your help.

Clarence

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