Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Private Message to Support

11 years 2 weeks ago
  • Arthur's Avatar
    Topic Author
  • Arthur
  • Offline
  • Fresh Boarder
  • Posts: 70
  • Thank you received: 7
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired


Part of the message is hidden for the guests. Please log in or register to see it.

11 years 2 weeks ago
Licenses:

Hi, SArthur.

Thank you for your feedback. Well, what can I say... bugs happen. We're trying to minimize their number running automation scripts and beta test program. But even if we put a great effort to release stable product... bugs just happen... they slip away. Sure this is stupid excuse - you pay - you demand stable product. But this is not easy in such a complex project with so small crew.

That's why we provide fixes before official hot fix release.

So I can say only: we apologize... and fighting bugs back.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 weeks ago
  • Arthur's Avatar
    Topic Author
  • Arthur
  • Offline
  • Fresh Boarder
  • Posts: 70
  • Thank you received: 7
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired

I know that the bugs will be handled. That's not the prob. The problem is the subscription being ran out waiting for them to get fixed.

11 years 2 weeks ago
Licenses:

Hi, Arthur.

We can't do anything about it. Fixing bugs take time...
Usually we provide patches before official hot fix release to shorten waiting time.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved