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Video file type .MOV is not supported

11 years 2 months ago
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ISSUE SUMMARY:
As a user, when you go to add a video which recored from iphone in .mov file type, jomsocial is saying "This video file type is not supported". Can you please tell me what I need to do so I can upload .mov files from my iphone ?

STEPS TO REPLICATE:
1 login as <removed for security reason>
2 see attached file for an example video


BROWSER - FF, Chrome and IE, various versions of all.

11 years 2 months ago
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Hi, Tim.

I'm sorry but I can't replicate your issue. I just uploaded mov file without any issues.
You can see it in videos section.
It can't be converted but that's different story:: <message>Could not convert video</message>

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11 years 2 months ago
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Hi Support,

I tried to upload .mov file type again and getting the same error. Please see attached for error message and video file.

11 years 2 months ago
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FYI

11 years 2 months ago
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Tim wrote: FYI




Attachment error.png not found

Attachments:
11 years 2 months ago
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11 years 2 months ago
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Hi Support,

I tried to attach IMG_2597.MOV (from my iphone) or zip file to this forum but it did not work.

11 years 2 months ago
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Hi, Tim.

Please, try with this file: download.wavetlan.com/SVV/Media/HTTP/H26...head_mov_480x360.mov

Also, please, host somewhere you mov file e.g on your server.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
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Hi Support,

I can upload your file but it is not working with my file, insaneasylum.com.au/IMG_2597.mov

Regards

11 years 2 months ago
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Hi, Time.

Could you try with few other MOV files?
It may be that MOV files made be your phone are without MIME type or some way corrupted?

Try to look for some small, test MOV files in web an try to upload them.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
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Hi Support,

We tried uploading from multiple iPhones and other phones and get the same error but it doesn't happen with small videos.

Can you please check and let me know how to fix that ? our client is using iphones.

Regards

11 years 2 months ago
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HI, Tim.

Try to fix max_input_time setting: prntscr.com/843kat and check again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
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Hi Support,

I have changed max_input_time to 300 but still not working.

Regards

11 years 2 months ago
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Hi, Tim.

So lets sum things up (please, correct me if I'm wrong):

- you CAN upload some mov files e.g download.wavetlan.com/SVV/Media/HTTP/H26...head_mov_480x360.mov
- you CAN upload some mov files from mobile only if they are small
- you CAN'T upload big mov files from mobile (bigger than 2.8 MB. Anyway Maximum file size for video upload is 8 MB in your system)

Is above correct?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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