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mp4 upload not permitted

9 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY:
We have enabled video upload and tryied to upload a mp4 file but at the end of the upload we receive the message "video format not supported".
Why? Have we to enable something else?


STEPS TO REPLICATE:
1 login to the site
2 go to videos, upload videos
3 try to upload a mp4 file (max size 100mb)
4 at the end of the file upload you will see the error
5
RESULT
EXPECTED RESULT
BROWSER : chrome

9 years 11 months ago
Licenses:

Hi.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:

Hi,

its a bug. here the temporary fix:
edit /components/com_community/helpers/videos.php at line 283
change the code from

'video/x-ms-wvx'
to
'video/x-ms-wvx',
'application/force-download'

Regards

9 years 11 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

goodmorning,

we have made what you told us but it doesn't solved anything. What had the code should do?
All videos remain suspended
Thank you, for us is very important to upload videos.

regards

9 years 11 months ago
Licenses:

Hi Davide,

for video upload you need to install FFMPEG at your server. and puth the Path to FFMPEG at jomsocial backend > videos > video settings.
you can asking your server support about what is a FFMPEG path at your server. and make sure the version of FFMPEG using latest version.
ffmpeg.org

FFMPEG is a video converter. every uploaded videos must be converted.

FYI:
documentation.jomsocial.com/wiki/Video_L..._Upload_Requirements
documentation.jomsocial.com/wiki/Common_Video_Related_issues

Regards

Moderators: Piotr Garasiński
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