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Undefined error when clicking on a thumbnail

9 years 9 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:


STEPS TO REPLICATE:
1 site
2 login with <removed for security reason>
3 index.php?option=com_community&view=photos&task=album&albumid=19&userid=142&Itemid=132
4 click on thumbnail >> undefined error popup

when I login as superuser everything works fine

RESULT
EXPECTED RESULT
BROWSER

9 years 9 months ago
Licenses:

Hi, Gerrit.

On which site should I test?
idea-online.nl or meilink.mysmt.net?

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The following user(s) said Thank You: Gerrit
9 years 9 months ago
Licenses:
JomSocial Expired

Hi

on meilink.mysmt.net/

9 years 9 months ago
Licenses:

Hi, Gerrit.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: idea-online.nl.
And you request support for: meilink.mysmt.net. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
Licenses:
JomSocial Expired

there is another error
when I want to remove a picture form an album (clicking top right on image) I get an 'Undefined error

plz help me out

9 years 9 months ago
Licenses:

Hi, Gerrit.

You still need to change supported domain in order to receive support.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
Licenses:
JomSocial Expired

Hi, Gerrit.

Request accepted, now your supported domain is (see my profile)

9 years 9 months ago
Licenses:

Hi, Gerrit.

Ok, but now - where I could log in?
When I type URL you provided I'm still on first page: prntscr.com/7xibyu

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
Licenses:
JomSocial Expired

Hi Michal
plz go here: www.meilinkintranet.nl/
<removed for security reason>

error 1

example

when I go to: www.meilinkintranet.nl/index.php?option=...serid=142&Itemid=132
click on a thumnail
popup with UNDEFINED ERROR

error 2

when I maken an album (I just did : www.meilinkintranet.nl/index.php?option=...pid=false&Itemid=132 )
I can't delete remove a picture

Plz help

thnx in advance

9 years 9 months ago
Licenses:

Hi, Gerrit.

Please, upgrade to JomSocial 4.0.9 and check if issue persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
Licenses:
JomSocial Expired

upgraded, same errors

9 years 9 months ago
Licenses:

Hi, Gerrit.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
Licenses:

Hi Gerrit,

seem I missing something. I cant reproduce this issue:





I can view any photo from the thumbnail.
could you please make sure it again?

Regards

Attachments:
9 years 9 months ago
Licenses:
JomSocial Expired

Hi

error 1
login to frontend with


go to ANY fotoalbum but not Rick's own

then you'll see error 1 (attachment)

error 2
login in to frontend

go to foto album 'TEST MICHAL' (rick's album)
try to delete a picture
attachments 2 3 and 4

thanks

Attachments:
Moderators: Piotr Garasiński
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