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Video Edit screens in back end are not displaying properly

11 years 3 months ago
  • Melanie's Avatar
    Topic Author
  • Melanie
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  • Fresh Boarder
  • Posts: 94
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
When I click on Edit Video (in backend) the fields are not displaying properly and I cannot change the settings i.e. Public to Private.

STEPS TO REPLICATE:
1 Go to a video and click on Edit
2 Try to select an alternative to Public
3
4
5
RESULT
Fields are not displaying properly and are not selectable
EXPECTED RESULT
Ability to change field values

BROWSER
Chrome

Mel

11 years 3 months ago
Licenses:

Hi, Melanie.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 3 months ago
  • Melanie's Avatar
    Topic Author
  • Melanie
  • Offline
  • Fresh Boarder
  • Posts: 94
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

HI Michel,

can you please try now? I forgot to activate it.

I have just updated to the latest version but this issue is still there.

mel

11 years 3 months ago
Licenses:

Hi, Melanie.

Thank you for reporting this. it seems to be a bug as I could replicate it on my test site.
I'll report it to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
  • Melanie's Avatar
    Topic Author
  • Melanie
  • Offline
  • Fresh Boarder
  • Posts: 94
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

Thanks for letting me know.

Hopefully an update with fix will be released soon :)

Thanks Michal

11 years 2 months ago
Licenses:

Hi, Melanie.

I'll update you with a fix as soon it will be ready.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
Licenses:

Hi, Melanie.

Please, make safe copy of this file:
ROOT/administrator/components/com_community/controllers/videos.php

then replace original file with patched one from package.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

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