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click on photo, popup loads "Undefined error."

11 years 4 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:
We updated our version with iJoomla installer and updated to JSC 4

STEPS TO REPLICATE:
1 Creating Album and uploading pictures works fine.
2 Viewing pictures in timeline and photos thumbs works fine
3 click on album oder one picture is not opening the popup
4
5

RESULT
Undefined error.

EXPECTED RESULT
popup Facebook view

BROWSER
all prowsers,

Attachments:
11 years 4 months ago
Licenses:

Hi, Matthias.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: normoffice.com
And you request support for: abrheinfelden.ch. I'm sorry but as it is different domain (and sites look different so second domain doesn't look like development version of first site), support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo). Could you clarify what domain should be supported?

Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
Licenses:
JomSocial Expired

normoffice ist our company page, please have a look to abrheinfelden.

many thanks
Matt

11 years 4 months ago
Licenses:

Hi, Matthias.

Server error is causing your issue: prntscr.com/7f9q8u
Please, contact with your hosting provider and ask for server error log. Then post it here.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
Licenses:
JomSocial Expired

i think we found the problem, its because of MijoSEF
when deactivating the URL generation it works.

Please can you tell us what link / function we should exclude in MijoSEF?

Best regards
Matthias

11 years 4 months ago
Licenses:

Hi, Matthias.

Hmm... not sure here as I don't know MijoSEF.... and modal windows don't have URLs.
I recommend you to contact with MijoSEF developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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