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Photos page SEF Issue

9 years 11 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:
If we keep "Search Engine Friendly URLs" Yes in Joomla settings Photos page is showing following message
"No data received" ERR_EMPTY_RESPONSE

However, the same page is working on test server server.ashoresystems.com/~freeskat/

STEPS TO REPLICATE:
1 Go to freeskateboardsticker.com/demo/
2 Login with given credentials
3 Go to Photos page

RESULT: Showing message
EXPECTED RESULT: Should show Photos page
BROWSER: All browsers

Thanks,
Dan

9 years 11 months ago
Licenses:

Hi, Valerie.

This seems to be server/connection issue.

www.youtube.com/watch?v=mqMvrGnqA3A
www.tomshardware.co.uk/forum/4370-73-error-err_empty_response

Did you edited htaccess? If yest, restore Joomla! original file.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:
JomSocial Expired

Nope, we didn't edit it.

PFA htaccess.

9 years 11 months ago
Licenses:

Hi, Valerie.

I've checked your site backend.
You're using outdated and unsupported version of JomSocial 3.2.0.5
Current version is 4.0.7.

But I presume that your issue is rather related with server.
Please, contact with your hosting provider to help you investigate. Ask them to check server error logs.

Make sure that your server meets our system requirements: documentation.jomsocial.com/wiki/System_Requirements

I strongly recommend upgrade of JomSocial to latest version, thought.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:
JomSocial Expired

Hi Michal,

We cannot upgrade the Jomsocial since there are lot of changes made to the files.

We have setup the server based on following Jomsocial system requirements still getting the same error. documentation.jomsocial.com/wiki/System_Requirements

There is one strange thing, when we try to access following URL (having username in it) it doesn't work
freeskateboardsticker.com/demo/fsscrew/1...antt-morgantt/photos
But if we use this one, it works
freeskateboardsticker.com/demo/fsscrew/photos
You can try with Username: mogantt Password: 123456

Can you please look into it?

Thanks,
Dan

9 years 11 months ago
Licenses:

Hi, Valerie.

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:
JomSocial Expired

Thanks.

One more thing, I mentioned the following URL works, however, it displays all the website photos (not logged-in users).
freeskateboardsticker.com/demo/fsscrew/photos

Dan

9 years 11 months ago
Licenses:
JomSocial Expired

Hi,

Now, any page of Jomsocial is not accessible. Getting the same error ERR_EMPTY_RESPONSE or The connection was reset.

We have double checked the server configuration and everything seems to be setup.

Please let me know if there are any changes (code patch) needs to be done.

Thanks,
Dan

9 years 11 months ago
Licenses:

Hi Valerie,

please provide me FTP access detail by editing your first post at this topic. put it at site info form.
I need to debugging it first.

Regards

9 years 11 months ago
Licenses:
JomSocial Expired

Hi Albertus,

I just edit and provide FTP access.

Please check.

Thanks,
Dan

9 years 11 months ago
Licenses:

Hi Valerie,

the issue not with jomsocial, but there is a issue with joomla it self.
please turn in debug mode from joomla backend > system > system, set debug system to yes

after that visit that photo page. as you can see there are lots of error relatead with joomla libraries.

please open new topic at here:
forum.joomla.org/

Regards

9 years 11 months ago
Licenses:
JomSocial Expired

Hi Albertus,

Thanks for pointing us to Joomla errors. We did create a new topic in Joomla forum.

However, is there any specific error causing the issue?

Also, same setup of Joomla and Jomsocial works on our test server. Is there anything wrong in the server settings?
server.ashoresystems.com/~freeskat
Username: morgantt
Password: 123456

Thanks,
Dan

9 years 11 months ago
Licenses:
JomSocial Expired

It seems we have resolved the issue.

There was problem with the following code in com_community/views/photos/view.html.php file and method is public function myphotos().
CHeadHelper::setType('website', JText::_('COM_COMMUNITY_PHOTOS_MY_PHOTOS_TITLE'));
CHeadHelper::setType('website', JText::sprintf('COM_COMMUNITY_PHOTOS_USER_PHOTOS_TITLE', $user->getDisplayName()));

Thanks,
Dan

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