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Can't change Avatar Pic, pic doesn't upload.

9 years 11 months ago
Licenses:
JomSocial Expired

CAN ANYONE PLEASE HELP..........!!!!

Attachment ScreenShot.jpg not found


ISSUE SUMMARY:
Few days ago I could change my avatar photo on a user profile but now I can not upload my photo to change a user avatar. I was able to have this done once as you can see the Super_User has the avatar changed but since I upgraded to JomSocial 4.0.7 from JomSocial 4.0.6 and added the extension JBolo chat, I can't seem to do it again or any other user. Please help!!!!!!!!





STEPS TO REPLICATE:
1. Create a profile and try to change the avatar
2. Try to upload or change the avatar
2. The two steps above will show you that the pic attempts to load and never finishes loading
3.
4
5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
9 years 11 months ago
Licenses:

Hi, Tinisee.

Please, first post a supported domain request here:
www.jomsocial.com/forum/billing-issues

After your supported domain will be changed, please, edit your first post here and provide correct site credentials.
Also make sure that thread status is "Pending Support" so I could see it on my TODO list.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:

Hi, Tinisee..

Your domain change request was accepted now please:

After your supported domain will be changed, please, edit your first post here and provide correct site credentials.
Also make sure that thread status is "Pending Support" so I could see it on my TODO list.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:

Hi.

I apologize for delay. You didn't post anything here since your supported domain was changed so thread appear on my list very high... when it should be displayed at list bottom.

Nevertheless, please, upgrade your server settings to recommended prntscr.com/7n1jev
If you don't know how to do it, please, contact with your hosting support.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Tinisee
9 years 10 months ago
Licenses:
JomSocial Expired

I made changes to the php.ini file so that the file have the recommended limit updated to 1024M. Still can't upload at this point.

9 years 10 months ago
Licenses:

Hi, Tinisee.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Tinisee
9 years 10 months ago
Licenses:

Hi,

I cant find any jomsocial menu at main menu, so I access it directly by using URL
but I got error message regarding database issue. please execute this query

ALTER TABLE `zdkxg_community_events` ADD `unlisted` TINYINT(1) NOT NULL ;

from hosting cpanel > phpmyadmin.

if you dont know how to do it please edit your first post at this topic, and update credentials information at site info. provide me cpanel access.

Regards

The following user(s) said Thank You: Tinisee
9 years 10 months ago
Licenses:
JomSocial Expired

Thanks for coming to my rescue. I have updated the first tread with all the necessary information for your access. Thanks again.

9 years 10 months ago
Licenses:

Hi Tinisee,

the issue because Meet Our Community menu item not as jomsocial home and not public.
FYI: documentation.jomsocial.com/wiki/Toolbar_Explained
I set it to public and as jomsocial home. now you can changing the avatar.

some DB issue that because seem you upgrade the jomsocial from old version. you must doing this steps:
documentation.jomsocial.com/wiki/Updatin...d_JomSocial_Versions

and seem something wrong with your site. the registration process interrupted with joomla users component:
www.kotomacommunityassociation.com/index...rs&view=registration

you need to revert back that com_users to joomla default. please open the new topic at here:
forum.joomla.org/

Regards

The following user(s) said Thank You: Tinisee
Moderators: Piotr Garasiński
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