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Videos not playing in IE

11 years 5 months ago
  • Philip's Avatar
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  • Philip
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ISSUE SUMMARY:
Videos not playing in IE from three different computers
yet have no problems with FireFox
on the same computers.
No problem uploading videos just playing them
and yes, they are being converted

STEPS TO REPLICATE:
1 upload video
2 wait for conversion
3 try to play in Internet Explorer
4 get error message
5 scream
RESULT "Error: Unsupported video type or invalid file path"
EXPECTED RESULT video playing
BROWSER latest version of Internet Explorer on Windows 8.1 and Windows 7

Videos not playing in IE from three different computers
yet have no problems with FireFox
on the same computers.
No problem uploading videos just playing them
and yes, they are being converted
As of right now there are four (4) videos on the site that we uploaded and were converted.

This is a fresh install of Joomla and Jomsocial

11 years 5 months ago
Licenses:

Hi Philip,

cloud you please try this solution:
by adding this line (specific for IE) to your .htaccess file.

AddType video/mp4 .mp4 .m4v

ref:
stackoverflow.com/questions/18500282/ie1...ys-it-when-requestin

Regards

The following user(s) said Thank You: Philip
11 years 5 months ago
  • Philip's Avatar
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Ok, did that and still no joy.
htaccess file attached below, hope I added the line corectely.
Please be patient with me on this as I am
totally sightless **(blind)**.
I am doing this using a screen reader.

Thanks Much,
Flip

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11 years 5 months ago
Licenses:

Hi Philip,

I assign this topic t other support that that using windows. please wait for the respond.

Regards

11 years 5 months ago
Licenses:

Hi, Guys.

I was able to replicate that issue on Windows 7 with Internet Explorer 10.
I'll report this issue as a bug to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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The following user(s) said Thank You: Philip
11 years 5 months ago
  • Philip's Avatar
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  • Philip
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  • Posts: 25
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

Hey Albertus and Michal,

Thanks for the help.
Will be awaiting the fix from the gurus in the backroom in the magic box

Flip

11 years 4 months ago
Licenses:

Hi, Philip.

I'm sorry that it take sooo long time.
Developer can't replicate your issue...
I want to make a screencast for him... but I can't as access to JS on your site is blocked:

403 - This request is blocked by Admin Tools. Please change this message in the component's options.

Could you unlock it?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
  • Philip's Avatar
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  • Philip
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Hey Michal,

Site now unlocked.
Sorry about that. **Grins Sheepishly**

Flip

11 years 3 months ago
Licenses:

Hi, Philip.

Today I tested playback on your site. YT video is playing...
I've tried to upload and convert avi file.
But when I hit execute cron to convert file (avi) then I get "Can't convert video".
Did you changed any video related settings?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 3 months ago
  • Philip's Avatar
    Topic Author
  • Philip
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  • Posts: 25
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

Hey Michal,

I've changed nothing, but this is on a shared hosting site.
:(> **Un fortunatly**

11 years 3 months ago
Licenses:

Hi, Philip.

We have to move on with this issue... YT are playng.
Now we need check if converted videos are playing too.
So please, check if path to FFMPEG is correct in Backend -> Components -> JomSocial -> Videos -> Video settings

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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