Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Video issues in Activity Stream and In video

11 years 7 months ago
  • Richard's Avatar
    Topic Author
  • Richard
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 4
Licenses:
JomSocial Expired

Just updated to the latest version of Jomsocial still see the same issue with Videos I've tried on on several pcs, laptops and tablets. The issue depending on the browser is always slightly different but they all have issues. I made a video below to show what I'm experiencing.

www.youtube.com/watch?feature=player_embedded&v=sCNknZjLneo

My main computer is:

Windows Version: 8.1 64bit
Sli 980 EVGA FTW ACX
16GB Corsair Dominator 1866
Samsung 850 Pro 500GB
Asus Rog Extreme VI
4790k i7 extreme

Google Chrome Version 40.0.2214.94m
I can play the video, skip forward, pause, raise and lower volume in window mode. In full screen can go back but not forward, can't close full screen without pressing esc key, can not raise or lower volume only mute, if I move away from the controls and they hide I can't get them back.

IE 11.0.9600.17498 Update Version: 11.0.15
Controls only appear after you move away from it and let it come back. Can not click on anything or stop the video.

Firefox: 35.0.1
Crashes, when it doesn't crash I can use all the controls in window mode accept for the full screen button. If I double click on the window I can go into full screen but have no controls. I have to press esc to leave.

The following user(s) said Thank You: Michał
11 years 7 months ago
Licenses:

Hi, Richard.

In JomSocia 4 we used HTML5 built playback feature... it seems that different browsers support it in different way :/
Nevertheless, this is something that our developers should take care and very close look.
I'll pas your report and video with test to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 6 months ago
  • Richard's Avatar
    Topic Author
  • Richard
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 4
Licenses:
JomSocial Expired

Tried it on 4.0.3 bug still exists across all browsers.

11 years 6 months ago
Licenses:

Hi, Richard.

Yes, unfortunately developers didn't fix that yet.
It's still on pending list.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 5 months ago
Licenses:

Hi, Richard.

Please, upgrade your site to JomSocial 4.0.5 and check if issue persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 5 months ago
  • Richard's Avatar
    Topic Author
  • Richard
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 4
Licenses:
JomSocial Expired

Just did but I have the same issues as on the video.

11 years 5 months ago
  • Richard's Avatar
    Topic Author
  • Richard
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 4
Licenses:
JomSocial Expired

Tried it on several pcs and my mac. Same issue as the first post with the video the bar just disappears when in full screen and can't get it back and in full screen the volume scroll bar doesn't appear its just mute or unmute once I move the mouse bar disappears.

11 years 5 months ago
Licenses:

Hi, Richard.

I've got explanation from developer:

This is a plugin issue when running in Flash-mode runtime (Youtube), as described by the plugin creator himself here: johndyer/mediaelement: #407

It's not happening when playing an uploaded video (volume slider works fine). These example links below i took from project's site:

Native video: mediaelementjs.com/examples/?name=backlight
Youtube video: mediaelementjs.com/examples/?name=youtube

Apparently there is nothing we can do before the plugin itself is updated to support this.


Bug report was rejected as "won't fix".

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
  • Richard's Avatar
    Topic Author
  • Richard
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 4
Licenses:
JomSocial Expired

So there will be no resolution to this? The github.com/johndyer/mediaelement/issues/407 is from 2012. This makes youtube sharing useless since it has way to many issues on phones, tablets and desktops to play.

11 years 2 months ago
Licenses:

Hi, Richard.

I'm sorry but it seems that we are dependent on this script...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved